We use Royal Mail and FED EX Parcel services to dispatch goods to customers. We will use the most appropriate service available for the goods being dispatched these services normally require a signature on receipt of the package(s). We reserve the right to use alternative methods at our discretion.
Normal delivery days are Monday – Friday. Orders are delivered within 3-5days using our normal delivery service. Next day delivery is available at additional cost. Orders received before 12pm can be processed for next day delivery we will telephone you if this service is not achievable for your particular order. Our current website carriage charges are based on order value.
Currently,
Order value up to £100.00 delivery cost £5.00
Order value of £100 and over delivery cost £ FREE
Next day delivery cost £15.00
Refunds & exchanges
You can return/exchange your item(s) within 14 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs. Both the returned item(s) and the packaging have to be in unused, resellable condition.
Any returns should be sent to our
Trowbridge Store:
8 - 12 Islington,
Trowbridge, Wiltshire
BA14 8QE
Tel: 01225 764977
Security
If you have any concerns about payment security, please contact us on 01225 764977
We use Payment Service Provider Sage Pay to process all debit and credit card transactions. The largest independent payment service provider (PSP) in the UK and Ireland, Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Additionally Skiplusonline is protected by operating in HTTPS mode, which means all data is securely encrypted: